Refund Policy
Last updated: October 2, 2026
1. Bundles are usually final
Because bundles are delivered digitally and instantly, purchases are generally final once your bundle has been successfully delivered to your Smile line. Please double-check your phone number and chosen bundle before paying.
2. When you're automatically refunded
If your payment succeeds but SwiftBundle is unable to deliver your bundle to Smile, we retry delivery automatically. If it still hasn't been delivered after all retries, you are refunded the full amount of your order automatically, no request needed from you. Any small fee charged by the payment partner (see our Terms) is handled under that partner's own rules.
3. How refunds are paid
Refunds are returned to the original payment method used, through the payment partner you paid with (Paystack or Flutterwave). How long it takes to appear depends on your bank or card provider, typically a few business days.
4. Wrong phone number
SwiftBundle checks that the phone number you enter is a real, active Smile line before you pay. If you enter a number that is valid but not actually yours, or not the line you intended, SwiftBundle cannot retrieve a bundle already delivered to that number. Please check the number carefully before confirming your order.
5. Charged but no order shown
If you were charged but don't see an order reflecting it, contact us with your payment reference and we will investigate promptly.
6. Contact
Email: support@swiftbundle.com.ng