Last updated: [date to be set before launch]
Because bundles are delivered digitally and instantly, purchases are generally final once your bundle has been successfully delivered to your Smile line. Please double-check your phone number and chosen bundle before paying.
If your payment succeeds but SwiftBundle is unable to deliver your bundle to Smile, we retry delivery automatically. If it still hasn't been delivered after all retries, you are refunded automatically, in full, no request needed from you.
Refunds are returned to the original payment method used, through Paystack. How long it takes to appear depends on your bank or card provider, typically a few business days.
SwiftBundle checks that the phone number you enter is a real, active Smile line before you pay. If you enter a number that is valid but not actually yours, or not the line you intended, SwiftBundle cannot retrieve a bundle already delivered to that number. Please check the number carefully before confirming your order.
If you were charged but don't see an order reflecting it, contact us with your payment reference and we will investigate promptly.
Futuretelcoms, No 4 Abiodun Ogungbemi Avenue, Ologuneru, Ibadan, Oyo State, Nigeria. [Support email to be added]