Help
Quick answers about buying, paying and delivery. Still stuck? Email support@swiftbundle.com.ng.
How do I buy a Smile bundle?
Pick a data or voice bundle, enter the Smile number it is for, check the order, then pay. We check the number with Smile before you pay, and the bundle is sent as soon as payment is confirmed.
Browse bundles →Do I need an account?
Yes, a free SwiftBundle account. It keeps your orders and receipts together and lets you buy again in one tap.
Create an account →Can I buy for someone else's Smile line?
Yes. You enter the Smile number for each order, so it can be your line or anyone else's active Smile line.
Which number should I enter?
The 10-digit Smile phone number, with or without the first 0, for example 0702 000 0000 or 702 000 0000.
How much does it cost?
Bundles are sold at Smile's official listed prices with no markup. Some payment methods may include a small fee from the payment partner, shown before you pay.
How can I pay?
By card, bank transfer or USSD, through Paystack or Flutterwave. You choose at checkout. Your card details go straight to the payment partner; SwiftBundle never sees or stores them.
How fast is delivery?
The bundle or airtime is sent to the Smile line as soon as your payment is confirmed. Your order page updates by itself.
I paid but my bundle hasn't arrived.
We retry delivery automatically. If it still can't be delivered after all retries, you're refunded the full order amount automatically, with no request needed.
Refund policy →I was charged but I can't see an order.
Email support@swiftbundle.com.ng with your payment reference and we'll investigate promptly.
How long does a refund take?
Refunds go back to the original payment method through the partner you paid with. How long it takes to appear depends on your bank or card provider, typically a few business days.
I entered the wrong number.
We check that a number is a real, active Smile line, but we can't retrieve a bundle already delivered to a valid number that wasn't the one you meant. Please check the number before you pay.
How do I buy the same thing again?
Open My orders or your receipt and choose Buy again. The bundle, number and quantity are filled in for you to check and pay.
My orders →Is SwiftBundle part of Smile?
No. SwiftBundle is operated by Futuretelcoms, an independent Third Party Payment Gateway Service Provider for Smile Communications Nigeria Limited. SwiftBundle is not owned or operated by Smile Communications Nigeria Limited.
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